COVID-19 Policies

At TreeTop Adventures the safety and well-being of our Guests and Staff is our top priority! We are strictly adhering to all current guidelines in place from the State, the CDC and local public health authorities.

We are following these Sanitization + Safety protocols

 

SANITIZATION OF COURSE + EQUIPMENT:

While the cleanliness of our outdoor space and equipment has always been a priority, we have increased our cleaning practices to keep the climbing experience safe for everyone.

These additional measures include:

  • Increasing the frequency of cleaning common areas (check-in area, restrooms, harnessing/de-harnessing).
  • Using 70%+ Rubbing Alcohol Based Cleaning Solutions on our metal climbing clips + zip-trolleys before they enter circulation.
  • Installation of 2 Large centrally located hand-sanitizing stations for climbers and staff.

 

OPERATIONAL PROCEDURES TO ENCOURAGE SOCIAL DISTANCING:

In addition to these standard cleaning procedures, we have implemented the following operational procedures. These procedures allow for appropriate Social Distancing and limited physical interaction between staff + climbers, as well as, different groups of climbers.

  • We have reduced our capacity through our reservation system.
  • Reservations are Required in Advance: Reservations MUST be made in advance on our website. We are not accepting walk-in reservations. Online waivers must also be completed BEFORE arriving to the course. Our office staff will also be happy to assist guests in making reservations for groups over the phone at 781-989-5800.
  • Watch our Safety Briefing video below + in our reservation confirmation email: Climbers will have the ability to watch our training from home or in their vehicle before checking into the course. After watching the safety briefing all climbers will go through the practice area and have a chance to ask questions. Additional instruction will be available to those who require it after watching the briefing video and completing the practice area training.

  • Reusable gloves will NO longer be available on-site. Gloves will be available for purchase as an “add on” online during the reservation process, or from our on-site store at our park. Alternatively, climbers may choose to bring their own gloves (Gardening/canvas/work/batting/cycling/weight lifting/sailing/golf gloves are great!).
  • Staff will direct and monitor groups throughout the course to ensure appropriate space is kept between climbers. There is a maximum of 3 climbers on the platforms at one time. On the main platform, climbing groups will be invited up in a limited capacity and will cue up on social distance markers.

 

PARK GUEST POLICIES:

  • All guests need to be in good health in order to participate.
  • At check-in, we will ask our guests the following questions about their current state of health:
    • Have you been in contact with anyone in the past 2 weeks who has tested positive for COVID-19?
    • Have you had a fever in the past 72 hours?
    • Are you currently experiencing any symptoms of covid-19 (shortness of breath, cough, or other respiratory symptoms etc.)
  • Guests who do not pass the health screen will be unable to climb that day. We will issue the climber + their party a gift card which can be used toward a future visit.
  • Reservations can be self-cancelled at any time before a scheduled climb time. TreeTop Adventures will automatically send a gift card to the email used to book the reservation, which can be used to reschedule a visit at a future date.
  • Masks + Gloves: All Guests (including spectators) will be required to bring + wear a Face Mask during their entire visit at TreeTop Adventures. All climbers must either bring their own Gloves (canvas, gardening or work gloves are great!), OR purchase Gloves from us during the reservation booking process. Re-usable Gloves will no longer be available.
  • Guests are encouraged to bring their own hand sanitizer.
  • At times a TreeTop Adventures staff member may need to get closer than 6 feet to a guest to provide assistance and ensure safety. Staff will wear appropriate PPE at all times.

 

STAFF POLICIES:

  • All staff will be screened with COVID exposure questions prior to the start of their shift.
  • Any staff who exhibits symptoms of illness, will be sent home.
  • Staff will be provided a cloth face 3-layer mask at all times while in the workplace.
  • Employees should maintain 6 feet and practice social distancing as work duties permit.
  • Staff will clean and disinfect all common areas and shared equipment.
  • At times a TreeTop Adventures staff member may need to get closer than 6 feet to a guest to provide assistance and ensure safety. Staff will wear appropriate PPE at all times.

 

GENERAL RECOMMENDATIONS TO BOTH GUESTS + STAFF:

  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then discard the tissue in the trash and wash your hands.
  • Keep disinfectant with you as a precaution.

Please do not hesitate to ask any questions regarding these policies. We want to do everything possible to ensure the safety of our staff and guests.

You may contact our office at 781-989-5800 or [email protected]